Southern Oregon Outpatient Services

therapist taking notes while listening to client

WELCOME!

ColumbiaCare Outpatient Services offers friendly, professional, and integrated behavioral health services in Southern Oregon’s Jackson County! Our skilled team of staff provides comprehensive services to meet the needs of Jackson Care Connect and AllCare members as they pursue a healthier and happier future. For the convenience of our clients, we offer regular outpatient clinic hours in two locations, and both our Central Clinic and Downtown Clinic offer same-day, walk-in intakes to establish care.

WHAT YOU CAN EXPECT FROM US.

When you arrive at any one of our clinics, you can expect to be treated with respect, compassion, and expert service.

ColumbiaCare Outpatient Services offers a team approach to care with a person-first lens. Every client that is referred to our program will receive an individualized experience and customized treatment plan to outline their behavioral health needs and will be offered to participate in Feedback Informed Treatment (FIT) which utilizes the client’s voice to enhance the collaborative process and guide care.   

We are committed to strengthening access to care and strive to minimize language or financial barriers that may exist.

You are legally entitled to free interpretation or translation services, and we are here to help individuals regardless of their financial situation. ColumbiaCare Services is an equal opportunity provider which means no one will be denied access to services due to their inability to pay. A reduced fee sliding scale is available based on family size and income.

If you would like more information about our services, have a question about one of our clinics, or need to schedule an appointment, you can call 541-200-2900. You can also walk in during regular business hours, and a staff member from our Outpatient team will gladly assist you.

​Language Assistance is Available

CENTRAL CLINIC  

DOWNTOWN CLINIC

Central Clinic
503 Airport Road, Suite 101, Medford, OR 97504
Regular Clinic Hours: Mon-Fri, 8:00am - 5:00pm   
​*Same Day Access
Hours: Mon-Fri, 8:30am - 2:00pm
 Phone: 541.200.2900 

central clinic front entrance
downtown clinic front entrance

​Downtown Clinic
201 W 6th Street, Medford, OR 97501
Regular Clinic Hours: Mon - Fri, 8:00am - 5:00pm    
​*Same Day Access
Hours: Mon-Fri, 8:30am - 2:00pm
​Phone: 541.200.2900

*Same Day Access: In addition to our regularly scheduled outpatient services,  we offer walk-in hours for new clients to have same day access to a qualified behavioral health provider. PLEASE NOTE: All clinics are closed on weekends and holidays.

Check out our menu of offered services!

  • ColumbiaCare's diverse team of therapists offers person-centered, trauma-informed therapy in both individual and group sessions.  Our therapists provide support and guidance using evidenced-based interventions to help you increase coping strategies and reduce symptoms in order to work toward your individualized mental health recovery goals.

     We believe in fostering a therapeutic environment that is:

    • All Inclusive

    • Feedback Informed

    • Culturally Sensitive

    • Client Driven

  • All Outpatient clients are eligible for Case Management services for coordinating access to community resources and entitlements. Case Management services/supports include:

    • Assistance filling out documentation

    • Connecting with other agencies

    • Advocating for services and treatment needs

    • Assistance applying for housing and rental assistance

    • Submitting Referrals

    • Accessing entitlements and medical services

    • Home visits for environmental safety

    • Skills Training

  • The ICM team provides community-based services that meet clients where they are – literally. Through a strength-based care lens and team approach, we provide intensive support which is individualized to meet your immediate therapeutic and case management needs.

    Upon approved referral, your ICM team will include a therapist, case manager, and peer support specialist who work alongside you to identify and enhance individual strengths, build and maintain connections to community support systems, learn and apply relevant skills, increase self-sufficiency, and foster sustainable change for your overall health and well-being.

    A primary goal of the ICM team is to help divert individuals from hospitalization when appropriate and/or step them down from higher levels of care into available sub-acute or community-based treatment.

  • ColumbiaCare offers medication management services to clients who are referred by a therapist and are interested in exploring medication options for mental health treatment.

    We have qualified, person-centered Licensed Medical Practitioners (LMPs) who will assist you along your recovery journey and use evidence-based practices to provide recommendations specifically for you. We also strive to coordinate your health care needs with your other service providers, both within ColumbiaCare as well as your external medical providers, to ensure you are receiving the best and safest care possible.

    Combining medications with therapy services can increase treatment effectiveness, improve symptom management, and enrich your well-being.  

    Our services include:

    • Evaluation for Medication Management

    • Medication Recommendations

    • Routine Lab Work

    • Consult for Ongoing Services

    • Non-medication Recommendations for Help with Emotional Wellbeing and Health

  • ColumbiaCare’s Supported Employment & Education Program offers individualized supports for Jackson Care Connect (JCC) members with a mental illness as they pursue gainful employment, and/or education. We work to identify opportunities that match their interests, skills and abilities.  Support can include helping a person identify a job/education goal, obtain the job/education, and be successful in the job and/or education environment over time. We start with people where they are at- regardless of prior work history, criminal justice involvement or other barriers. 

    Our SE+E services are available during regular business hours. Please reach out to your ColumbiaCare provider for more information.

  • The on-site pharmacy is provided through our partner, Genoa Healthcare Center.

    The Genoa Healthcare pharmacy is located at our Central Clinic site and is open and ready to serve you – even if you’re meeting with your doctor by phone or video!

    The pharmacy:

    • Fills all medications (not just behavioral health)

    • Mails all medications (at no extra cost) or you can pick them up at curbside

    • Organizes your pills based on the date and time you need to take them, making it easy to stay on track

    • Helps you transfer prescriptions from other pharmacies

    Switch to a better pharmacy today!

    Genoa Healthcare Pharmacy

    503 Airport Road Suite 101

    Medford, OR 97504

    Phone: (541) 326-0226

    Fax: (541) 255-4906

    Hours: Monday-Friday: 8am-5pm, Closed for Lunch: 12pm-1pm

If you are experiencing a mental health emergency, please contact the Jackson County Mental Health Crisis Line at 541.774.8201, or dial 911.

certification that central clinic is an national health service corps site. text says "no one will be denied access to services due to inability to pay; and there is a discounted and sliding fee schedule available based on family size and income."